FAQ – YANG active

Orders & Products

I offer a range of sizes to suit different body types. Please refer to our size chart for accurate measurements before ordering.

I recommend checking your body measurements against our size chart for the best fit.

For all order and product inquiries, please contact yangactivewearmy@gmail.com
My support hour is available Monday to Friday, 9am-6pm excluding public holidays. I will endeavor to respond within 24 hours.

Please ensure to email from the email you made your order on, and include your order number in the subject. I cannot help you without your order number.

Once an order is placed, I unable to modify or cancel it. If you made a mistake, please contact me personally as soon as possible and I will do the best to assist. IG- Imnaapoyang

Some products may be available for preorder. Estimated shipping dates will be displayed on the product page.

Shippings

YANG active some stocks will be shipped from Malaysia. Sone customised pieces will be shipped from mainland, China.

Currently YANG active only operate & able to ship to the countries below :

Brunei

Indonesia

Malaysia

Philippines

Singapore

Thailand

Viet Nam

Hong Kong

Australia

Japan

Orders are expected to ship within 3-5 days from our mainland warehouse. Delivery times vary by region and the carrier selected. Malaysia & Singapore estimated 7-10 days from mainland.

You’ll receive a shipping confirmation email with a tracking link once your order has been dispatched. Tracking updates may take up to 24 hours to appear.

While I do everything possible to ensure your order arrives safely, once a package is marked as delivered by the carrier, I unable to take responsibility for lost or stolen parcels. But I recommend choosing a secure delivery address to avoid any issues.

If your tracking shows no movement or your package has not been delivered within the estimated delivery window, please contact me at Youngactivewearmy@gmail.com after 7 days of the expected delivery date.

I will investigate the shipment directly with the carrier. If the carrier confirms the package was lost in transit, I will offer a replacement (subject to stock availability) or a refund.

Return & Exchanged

My goal is for every customer to be totally satisfied with their purchase. If this isn’t the case, let me know and I'll do my best to work with you to make it right.

I offer returns within 14 days of delivery. Items must be unworn, in original packaging, and include all tags.

To begin a return, contact me Youngactivewearmy@gmail.com OR my IG- Imnaapoyang before sending your item back.

I do not process direct exchanges. Please return your item for a refund and place a new order once your return has been approved.

All sale items and gift cards are final sale and cannot be returned or exchanged.

Duties & Taxes

Customs duties and taxes depend on your delivery country.

At checkout, I will clearly show whether duties and taxes are:

Included in your order total (Delivered Duty Paid – DDP), or
Charged separately by your local customs office on delivery (Delivered At Place – DAP)

This varies by destination and carrier availability and is displayed in the shipping rates.

I work hard to minimize the fees you incur and will continue to optimize this experience in the future.

Currently YANG active only accepts DUITNOW , bank transfer & QR pay. Upgrade are on the way.

For international orders, duties and taxes are not refundable for returns.

If duties and taxes were included in your order total (DDP), these fees are paid to local customs and are non-refundable when an order is returned. Your refund will cover the product price only.

For customers in the European Union, VAT is always refunded for eligible returns.

Shipping costs are non-refundable unless your item arrived damaged or incorrect.